Live Virtual Workshops

Dealing with Difficult People

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
September 08, 2023
(09:00 AM - 04:00 PM CDT )
$279.00 (regular rate)
$249.00 (*early rate)
Trainer Alana Abramson
Location: Online Virtual
*early rate expires 08/18/2023
6
Continuing Education
Credit Hours (CEC)

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Dealing with Difficult People - Live Virtual - September 8, 2023; 9am-4pm Central Time

Early rate expires 08/18/2023

Quantity: 1 $ 249.00
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We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive-aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

Learning Objectives

Upon completion, participants should be able to:

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

*Please allow only the registered individual(s) to view webinar materials

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically.

Some of the Topics Included

  • Understand their own areas of influence and control in their difficult relationships with others
  • See how their personal style may impact their conversation with a person they find difficult
  • Apply a practical approach for dealing with four different types of difficult people, including the Chronically Angry Person, the Resistant Person, the Passive Aggressive Person, and the Bullying Person
  • Develop a plan to positively engage with a difficult person they have identified

Target Audience

This is an introductory-intermediate level workshop.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: Alana Abramson

Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana's experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.  

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