Live Virtual Workshops

Conflict Resolution Skills

This is a live virtual event using Zoom, an online meeting platform. Please check your system requirements prior to registering.
September 29, 2023
(09:00 AM - 04:00 PM CDT )
$279.00 (regular rate) + tax
Trainer David Jung
Location: Online Virtual
6
Continuing Education
Credit Hours (CEC)

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Conflict Resolution Skills - Live Virtual - September 29, 2023; 9am-4pm Central Time

Quantity: 1 $ 279.00
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Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

Learning Objectives

Upon completion, participants should be able to:

  • Understand common roots of conflict and how it escalates so that they can address it at the appropriate level and time
  • Use practice models for addressing conflict rooted in misunderstandings, disagreements, and different personal styles
  • Effectively utilize the four-part framework for conducting positive conflict resolution conversations

*Please allow only the registered individual(s) to view webinar materials

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, delivered electronically

Some of the Topics Included

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

Target Audience

This is an introductory-intermediate level workshop.

Terms & Conditions

View our cancellation policy and other information regarding your live virtual workshop or for your in-person workshop.

Trainer: David Jung

David has provided leadership for various non-profit organizations for over 25 years. He has a degree in Philosophy, a diploma in Counselling, a Master of Arts in Christian Counselling, as well as certifications in Conflict Resolution and Mediation. In addition to training with ACHIEVE, he works as ACHIEVE’s Training and Development Specialist. In this role, David provides support to other trainers and ensures that training material reflects the current research in the field and is consistent with ACHIEVE’s core beliefs. He also works in the field of mediation where he volunteers as a Mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.

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