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In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This manual focuses on the core skills for communicating with clarity in the workplace. Readers will hone their verbal communication strategies including speaking and listening skills. They will also learn approaches for utilizing communication technologies such as phone, email, and video conferencing more effectively. This manual will give readers tools and strategies to communicate with clarity and purpose while choosing the best medium for the message. 38 pages
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