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Credit Hours (CEC)
Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict. This skills-based workshop provides the tools to work with people in conflict to clarify misunderstandings, identify interests, and work towards options for resolving the conflict. Participants will work with scenarios that help them prepare to intervene and resolve conflict situations.
Trainer: David Jung,
Upon completion of this workshop, participants should be able to:
This is an intermediate level workshop for human resources personnel, leaders, managers and supervisors, and anyone who responsible for helping others with interpersonal tension.
David is a mediation and leadership specialist, with more than 25 years of experience. He has a degree in Philosophy, a diploma in Counselling, a Master of Arts in Christian Counselling, as well as certifications in Conflict Resolution and Mediation. He has done mediation and conflict resolution work for organizations in Canada, the United States and internationally, and holds a Qualified Mediator designation from the Alternative Dispute Resolution Institute of Canada. In addition to training and consulting with ACHIEVE and his non-profit group, David works in the field of mediation where he volunteers as a mediator for the court diversion program in Manitoba. In whatever role David finds himself, his passion for motivating people to continue on their personal journey of learning and growth shines through. David believes that no matter what our role is in the workplace, we can all continue to grow in our skills to improve our own life and to help improve the lives of others. As a trainer, he is known for his dynamic workshop facilitation that combines humour and real-world application.