When conflicts go unresolved, people are likely to become disengaged and unmotivated. At worst, high levels of toxic conflict contribute to poor mental health and personal problems that have a lasting impact beyond the organization’s walls. The impact of conflict on people is severe, but – and those are just the human costs. The financial costs are real as well, resulting in increased absenteeism, loss of productivity, and more employee turnover. This presentation will help you understand the dynamics of conflict, and review strategies needed to respond to conflict confidently and effectively.
Alternative Title: Conflict Resolution Skills
Target Audience: Employees and leaders