Self-Guided Certificate in Conflict Management

This program gives participants an opportunity to develop a set of competencies to manage conflict effectively. If you would like to complete this certificate program, please follow the steps detailed below.

Chances are you’ve been negatively impacted by workplace conflict at some point in your career. This certificate program gives you the fundamental tools required to manage conflict in today’s work environment. You will learn how to communicate effectively during conflict and gain the skills to successfully manage your own emotions, engage in the resolution process, and have difficult conversations that are respectful and professional.

Core/mandatory workshops:

Conflict Resolution Skills

Personality Differences in the Workplace

Difficult Conversations – Strategies for Challenging Discussions

Dealing with Difficult People

Diversity and Culture – Strategies for Working with Differences

Mediation – Facilitating Conflict Resolution

Elective workshops:

Elective workshops make up the additional hours of training you need to reach 60 hours. These can be chosen from ACHIEVE’s in-person, live virtual, or on-demand workshops. Suggested elective workshops to complete this certificate are: Assertive Communication, Emotional Intelligence, Generations – Capitalizing on Differences, Managing Difficult Phone Calls, and Respectful Workplace – Strategies for a Healthy Environment. You can find all our available workshop topics here.

How it Works

Use this certificate for continuing education credit hours, as additional training, or to place on a resume as supplementary training. Our workshops have been formally approved through a number of different associations which are listed on our continuing education credits page.

Step 1

There is a $100.00 CAD registration fee. You will then register and pay for each workshop individually (both core and elective).

Step 2

Register for and attend 60 credit hours of core and elective workshops. You are responsible for organizing your registration for these workshops.

Step 3

All 60 hours of workshops must be completed within five years of registering for the certificate. We will track your progress and award the certificate upon completion. Our in-person, live virtual, and on-demand workshops can all be counted toward the program.

Fees

$100 Registration Fee + Cost of all workshops*

*The total cost will vary depending on your workshop selections.

Live Virtual & In-Person Workshops

On-Demand Workshops

Discounts

Early rate (register at least three weeks before a live virtual or in-person workshop to receive approximately 10% off)
Group discount (orders containing 4+ registrations for live virtual or in-person workshops will automatically receive a 5% discount)
University or 65+ discount (contact us to learn how to receive an additional discount on workshops)

Contact a Training Coordinator

Photo of Kloe Mak

Kloe Mak
Certificate Program
Coordinator
[email protected]
204-452-0180 ext. 106

Additional Information

We will apply any ACHIEVE workshops you have attended within the last five years (proof of participation may be required). Upon registration, please contact Kloe Mak at [email protected] if you have retroactive attendance you would like applied towards your certificate.

Please note:
*Webinars cannot be applied to the certificate program
*Workshops taken through other organizations cannot be applied to the certificate program

Contact Us

Or give us a call to discuss your options:

Self-Guided Certificate

Conflict Management