Private Certificate in Conflict Management

This program gives participants an opportunity to develop a set of competencies to manage conflict effectively.

Chances are you’ve been negatively impacted by workplace conflict at some point in your career. This certificate program gives you the fundamental tools required to manage conflict in today’s work environment. You will learn how to communicate effectively during conflict and gain the skills to successfully manage your own emotions, engage in the resolution process, and have difficult conversations that are respectful and professional.

Core/mandatory workshops:

Conflict Resolution Skills

Personality Differences in the Workplace

Difficult Conversations – Strategies for Challenging Discussions

Dealing with Difficult People

Diversity and Culture – Strategies for Working with Differences

Mediation – Facilitating Conflict Resolution

Elective workshops:

Elective workshops, chosen in consultation with ACHIEVE, make up the additional hours of training you need to reach 60 hours. Suggested elective workshops to complete this certificate are: Assertive Communication, Emotional Intelligence, Generations – Capitalizing on Differences, Managing Difficult Phone Calls, and Respectful Workplace – Strategies for a Healthy Environment. You can find all our available workshop topics here.

*There are additional workshops that meet the requirements of the Certificate in Leadership and Management. Please speak to us about customizing the program to fit your needs.

How it Works

Customized certificate programs are offered online or on-location, right in your community or organization – either over a period of two consecutive weeks, or scheduled at various times throughout the year.

Contact one of our training coordinators to receive a proposal. We’ll help you choose the best content and trainers for your group. We’ll also discuss the timelines and other logistics of running the program.